Frequently Asked Questions

Everything you need to know about your FLANNEL experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.

What payment methods do you accept?

FLANNEL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.

How should I care for my flannel garments?

To maintain the softness and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry or tumble drying on low heat.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.